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Search our knowledge base for answers to common questions.
Getting Started
Beginner's Guide
Installation & Set Up
- How to install OptiSigns Player on Apple TV
- How To Install OptiSigns on BrightSign Players
- How to install OptiSigns on Amazon, Insigna, Toshiba TV with Fire TV built-in
- How to install OptiSigns Player on Android Stick
- OptiSigns Pre-Configure Android Device - Getting Started Guide
- How to install OptiSigns Player on Android TV
- See all 12 articles
How-To
How To Use Apps
Common Use Cases
- Using eyedrop feature to select color in Designer app
- How to get the list of playlists where the asset is used
- How to organize templates and share across teams
- How to use Vertical Scrolling Widget
- Manually control playlist playback with OptiSigns
- Synchronized playback (Sync Play) feature
- See all 33 articles
AI Add-on
Advanced Topics
- Data Residency and OptiSigns
- Using RS-232 to Schedule TV Power On/Off or other commands
- How to hide certain templates categories in Designers
- Host your HTML/JS or Create your own Web App with Hosted Website
- How to lock objects or part of the Designer Templates (lockable template)
- How to upload your own custom fonts in Designer app
- See all 70 articles
General
FAQ
Hardware
Billing & Payment
- Putting a screen OnHold (temporarily reduce used subscription)
- Billing: How do I change my subscription plan?
- View Billing History and Download Receipts
- How to change Billing email
- Does OptiSigns offer Non-profit/Education/Volume discount?
- Can I have my invoices, receipts sent to a different email address?
- See all 7 articles
Troubleshooting
- How to Connect to 802.1x Enterprise WiFi on Raspberry Pi
- How to install OptiSigns as APK file on your Android devices
- Adjust the GPU memory on the Raspberry Pi
- Resolve Autostart issues on your Android TV devices
- Clean install of OptiSigns Player on Windows
- How to allow the OptiSigns app to access local storage on a Fire Stick
- See all 27 articles
