What types of files are supported? – OptiSigns

OptiSigns supports a wide range of files for playback. Follow this guide if you need to know how to upload files. All supported files are:

All common images files:

Video:

NOTE

We recommend our users convert video files to MP4 before uploading.

Video Codec:

H264

NOTE

Additional video codecs may be supported depending on your hardware used. However, for ease of use, we recommend videos be encoded in H264 in MP4 format. See our article on re-encoding for instructions:

How to Re-Encode Video Files for Better Compatibility on Devices

Document:

PDF
DOC
DOCX
PPT
PPTX
XLS
XLSX
All OpenOffice file types.

We also have a number of apps supporting Google Docs, Sheets, Slides, YouTube, Instagram, Twitter, other web and online media streaming contents.

Learn more about apps here.

Are there file size limitations?

Yes. They depend on hardware and various other factors.

The individual file upload limit is 1 GB by default. This limitation can be lifted if necessary by contacting our support team at support@optisigns.com.

For playlists, this is capped at 2 GB, which can be further throttled by device storage. This is another reason we recommend our OptiSigns devices, as storage becomes less of an issue.

What are the pixel sizes of various screens?

Televisions compatible with OptiSigns are of the following resolutions:

High-definition television (HDTV):
- 720p (1280 × 720 progressive scan)
- 1080i (1920 × 1080 split into two interlaced fields of 540 lines)
- 1080p (1920 × 1080 progressive scan)
Ultra-high-definition television (UHDTV):
- 4K UHD (3840 × 2160 progressive scan)
- 8K UHD (7680 × 4320 progressive scan)

If you have any additional questions, concerns or any feedback about OptiSigns, feel free to reach out to our support team at support@optisigns.com