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LG WebOS Signage (Commercial Grade)

In this article, we'll install the OptiSigns app on an LG webOS Signage display and pair it with your OptiSigns account.

LG commercial displays running webOS Signage are common in hotels, restaurants, retail and other businesses. The OptiSigns app runs directly on these displays, so you don't need a separate player.

On LG webOS Signage, OptiSigns saves your content on the display so it keeps playing if the internet drops, starts by itself when the display turns on, and updates itself.

IMPORTANT

This article is only for LG webOS Signage displays, which are sold as "LG Digital Signage". For a regular consumer LG TV with webOS, use the OptiSigns web player instead.

Choose an Install Method

You can install OptiSigns in two ways:

  • From a USB drive: the easiest option. You don't need to type a URL with the remote, and you can reuse the same USB drive to set up many displays.
  • From the server: no USB drive needed. You enter the address "https://links.optisigns.com/lg" in the display's SI Server Setting.

If you have many displays, you can also put the server settings in a file on a USB drive. See Batch Install with a USB Settings File below.

Before You Begin

Factory reset the display so it starts from basic settings.

LG Admin settings menu with an arrow on Factory Reset

Connect the display to the internet over Wi-Fi or Ethernet.

Set the date, time and time zone. This makes sure your schedules play at the right local time.

LG Time & Date settings with arrows on Set Automatically, Time, Date and Time Zone

Install from a USB Drive

Download the OptiSigns app for LG webOS Signage (com.lg.app.signage.ipk) to your computer.

Format a USB drive as FAT32 if it isn't already.

Create a folder named application in the root of the USB drive, then copy the .ipk file into it.

USB drive in File Explorer with com.lg.app.signage.ipk inside the application folder

Insert the USB drive into the display's USB port.

Press the settings (gear) button on the remote, then go to EZ Setting > SI Server Setting.

LG EZ Setting menu with an arrow on the SI Server Setting tile

Select SI Server Setting.

SI Server Setting screen with the SI Server Setting option selected

Set Application Launch Mode to Local and Application Type to IPK. Then select Local Application Upgrade > USB.

SI Server Setting with arrows on Local, IPK and the USB button for Local Application Upgrade

Select Confirm to install the app.

Application Upgrade prompt saying the app will be upgraded from USB, with an arrow on Confirm

If the USB drive is set up correctly, the display shows Upgrade Complete.

Complete message saying Upgrade Complete on the SI Server Setting screen

Turn the display off, then on again. When it comes back on, it shows that it's upgrading the application.

Start to upgrade application notice at the top right of the display

When the upgrade finishes, it shows Complete.

Complete notice at the top right of the display after the upgrade

The OptiSigns app opens by itself and shows a pairing code. You can now remove the USB drive.

OptiSigns app on the LG display showing a pairing code and app.optisigns.com

Install from the Server

Press the settings (gear) button on the remote, then go to EZ Setting > SI Server Setting.

LG EZ Setting menu with an arrow on the SI Server Setting tile

Select SI Server Setting.

SI Server Setting screen with the SI Server Setting option selected

Set Fully Qualified Domain Name to On, then enter https://links.optisigns.com/lg in the field below it.

Set Application Launch Mode to Local and Application Type to IPK. Then select Local Application Upgrade > REMOTE.

SI Server Setting with arrows on Fully Qualified Domain Name, its URL field, Local, IPK and REMOTE

Select Confirm to install the app.

Application Upgrade prompt saying the app will be upgraded from REMOTE, with an arrow on Confirm

If the address is correct, the display shows Upgrade Complete. If it shows an error, check the address for typos and try again.

Complete message saying Upgrade Complete, with an arrow on OK

Turn the display off, then on again. When it comes back on, it shows that it's upgrading the application.

Start to upgrade application notice at the top right of the display

When the upgrade finishes, it shows Complete.

Complete notice at the top right of the display after the upgrade

The OptiSigns app opens by itself and shows a pairing code.

OptiSigns app on the LG display showing a pairing code and app.optisigns.com

Note: When OptiSigns updates itself, it changes the Fully Qualified Domain Name field to the address of the new version. If you see a different OptiSigns address there later, that's expected.

Batch Install with a USB Settings File

Instead of entering the address and settings on each display, you can put them in a file on a USB drive and reuse it.

  1. On your computer, create a file named scap_installation.json with this content:
{"serverIp": "0.0.0.0", "serverPort": 0, "secureConnection": false, "fqdnMode": true, "fqdnAddr": "https://links.optisigns.com/lg", "appLaunchMode": "local", "appType": "ipk"}
  1. Copy the file into the root of the USB drive.
  2. Insert the USB drive into the display, then turn it on or restart it.
  3. When the installation finishes, restart the display. The OptiSigns app starts by itself.

Pair the Display with Your Account

Go to app.optisigns.com and log in. If you don't have an account yet, select Create Account. You can also log in with Google, Microsoft or Facebook.

OptiSigns portal log-in page with Google, Microsoft, Facebook and SSO options

On the Screens page, select Add Screen.

Screens page toolbar with an arrow on the Add Screen button

Enter the pairing code shown on the display in Pair code, then select Pair.

Add Screen dialog with a pair code entered and the Pair button highlighted

IMPORTANT

Codes are case-sensitive, and the portal enters them in capitals. If the code on your display has lowercase letters, select "Use lowercase pairing code" and type it exactly as shown. If pairing fails with a case error, the portal switches this on for you, so check the code and select Pair again.

From now on, the OptiSigns app starts by itself whenever the display turns on.

How Content and Updates Work

  • Offline playback: OptiSigns downloads your content to the display's storage, so it keeps playing without an internet connection. When the display runs low on space, OptiSigns removes files that are no longer in use.
  • Automatic updates: OptiSigns checks for new versions of its app and installs them on the display. An update needs about 30 MB of free space.

Check Your Firmware Version

Press the settings (gear) button on the remote, then go to General > System Information.

Update the LG Firmware

If your display runs webOS 4.1 or older, you may need to update its firmware before OptiSigns apps such as Weather and Social Media can play.

  1. Get the latest firmware file (.epk) from the LG partner website. For help, see LG's guide to updating software manually, or contact us or LG.
  2. Create a folder named LG_MONITOR in the root of a USB drive, then copy the .epk file into it.
  3. Insert the USB drive into the display. The update menu appears by itself.
  4. Select Update and wait until it finishes.

Copy Settings to Other Displays

You can copy one display's settings, including Wi-Fi, the OptiSigns app and time zone, to other displays with a USB drive. This saves time when you set up many displays.

  1. Insert a USB drive into the display you've already set up.
  2. Press the settings (gear) button on the remote, then go to EZ Setting > Setting Data Cloning.
  3. Select Export Setting Data.
  4. Insert the USB drive into each of the other displays, go to the same menu, and select Import Setting Data.

Next Steps

Your display is ready to show content. To get started:

If you have questions or feedback, contact our support team at support@optisigns.com.

That’s all!

OptiSigns is the leader in digital signage software. If you have any additional questions, concerns or any feedback about OptiSigns, feel free to reach out to our support team at support@optisigns.com.

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