IMPORTANT NOTE:
Updated Sep 2023. After version 12.0.0 updates, Roku is enforcing stricter to power management & screensaver.
Roku platform has a lot of restrictions. In short, if you just need to display static menus or simple slideshows, and don't mind spending sometime setting it up, then it's OK.
For better compatibility and reliability, we recommend a dedicated player like our Android Stick Player or Google ChromeCast, or any Windows, Mac, Linux devices.
Note what features contents supported & not supported:
1) OptiSigns App on Roku supports:
- Images, Videos, Documents
- Canvas, Templates, Google Drive, Dropbox, OneDrive apps
- Playlist, Schedule
- Portrait, Landscape mode, screen rotation
2) Not supported: (these are the limitation specific to Roku Platform)
- All other apps such as Social Media, Youtube, News, Streaming videos, etc.
- SplitScreen display.
- Roku has small storage, be mindful of how much content you would like to cache on it.
- Advanced features of playlists such as shuffle, and background music.
- Advanced features of the designer tool such as animations, transitions, and widgets.
- Advanced features of schedules such as default content.
There are 2 ways to install OptiSigns Player on Roku:
- Normal channel/app can play images, videos but cannot autostart
- Screensaver can only play images
Troubleshooting guide:
Content not playing:
- Make sure there are some content assign to the screen, try to assign a simple image and see
- Video not playing: Screensaver can only play images, if you want to play video please be sure to install OptiSigns as channel app.
- Roku has very limited local storage, make sure your playlist is less than 10 items, or less than 100MB total.
Check power cables & connections:
- One of the most common causes of device stability is not using provided power adapters & cables. TV’s USB ports do not have sufficient power to stably run the device for extended periods of time
Networking:
- This test will resolve most of the networking issues:
- Try mobile hotspot
- Try different network (bring the device home or to another location with better WiFi)
- Check other app like Youtube make sure it can connect to internet
- If Youtube is playing and OptiSigns app has issue, you could be behind a fire wall.
- If you have firewalls, make sure our servers are whitelisted.
HDMI & TV connection:
- Try a different HDMI port on your TV
- Try to connect device directly to TV without HDMI extender
- Try a different TV, Monitor
Remote Controller issues:
- Ensure batteries are installed in remote controller, try fresh batteries.
- Use your phone as Roku remote
Factory Reset:
Lastly, you can try Factory Reset the Roku device.