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General

FAQ

  • How to get the MAC Address on your media player
  • Apple TV player release notes & limitations
  • Multilingual and multi-currency
  • How to Clean Data on the Android Stick
  • How to Change Owner of Your Account
  • How to Delete Your Account from OptiSigns
  • See all 19 articles

Hardware

  • How to factory reset OptiSigns Android Player
  • Use Ethernet Adapter with OptiSigns Android Player
  • Pre-configure Wifi with OptiSigns devices
  • How does pre-configured devices labeled in shipping package?

Billing & Payment

  • Putting a screen OnHold (temporarily reduce used subscription)
  • Billing: How do I change my subscription plan?
  • View Billing History and Download Receipts
  • How to change Billing email
  • Does OptiSigns offer Non-profit/Education/Volume discount?
  • Can I have my invoices, receipts sent to a different email address?
  • See all 7 articles

Troubleshooting

  • What if the OptiSigns app will not able to auto-start on the Android TV
  • How to Connect to 802.1x Enterprise WiFi on Android Player
  • How to Connect to 802.1x Enterprise WiFi on Raspberry Pi
  • How to install OptiSigns as APK file on your Android devices
  • Adjust the GPU memory on the Raspberry Pi
  • Resolve Autostart issues on your Android TV devices
  • See all 29 articles
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  • +1 (832) 568-3976
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